Exchanges + Shop Credit

Wild + Rae Return Policy šŸ¤ 

Howdy, Wild + Rae Cowgirl! šŸŒŸ Weā€™re all about making sure you love your items, but sometimes things donā€™t work out. Hereā€™s the lowdown on how we handle returns and exchanges:

šŸŒŸ Exchanges & Store Credit Only

  • We do not offer refundsā€”store credit only.

  • If you need a different size or there was an issue with your order, weā€™ve got you covered!

  • Youā€™ll have 14 days from the delivery date to exchange your items or request store credit.

  • For the holidays, weā€™re extending our return window. Any orders placed in November or December can be returned until January 15, 2026 as long as items are unworn and in their original packaging. Youā€™ll receive store credit to use toward something new when youā€™re ready.

šŸ‘‰ Start your return in our exchange portal

šŸŒµ Eligibility for Return

  • Items must be unworn, in their original packaging, and have all tags still attached.

  • All original packaging must be included, including the boot protectors inside the boots.

  • A packing slip must be included with your return.

  • Missing packaging, boot protectors, or packing slip may result in loss of store credit.

  • We do not accept returns on worn or damaged items.

āœØ Sale Items

  • Sale items are final sale and cannot be returned or exchanged.

šŸ“¦ Lost/Stolen Packages

  • Once our tracking shows your package as "delivered," Wild + Rae is no longer responsible for any lost or stolen items. We recommend reaching out to USPS or your local post office for assistance.

  • If youā€™ve purchased LABL Guarantee, you can file a claim for lost, stolen, or damaged packages. Keep in mind, any approved refund will be in the form of store credit.

šŸšš Shipping Responsibility

  • If you do not purchase the LABL Easy Exchanges at checkout, you are responsible for your own shipping label.

šŸ’Œ How Shop Credit Works

  • Once you send your item back through our exchange portal, youā€™ll automatically receive a store credit code to use on your next round of goodies.

āš” Just a friendly heads-up, cowgirl:
Store credit covers the cost of the item, but not shipping.

šŸ’« Need help?
Got concerns or questions? Weā€™re here to help! Just shoot us an email at hello@wildandrae.com, and weā€™ll make sure youā€™re taken care of.

Reminder: We do not accept returns, only shop credit.
Happy shopping, cowgirl! šŸ¤ āœØ