Exchanges + Shop Credit

Wild + Rae Return Policy 🤠

Howdy, Wild + Rae Cowgirl! 🌟 We’re all about making sure you love your items, but sometimes things don’t work out. Here’s the lowdown on how we handle returns and exchanges:

🌟 Exchanges & Store Credit Only

  • We do not offer refunds—store credit only.

  • If you need a different size or there was an issue with your order, we’ve got you covered!

  • You’ll have 14 days from the delivery date to exchange your items or request store credit.

👉 Start your return in our exchange portal

🌵 Eligibility for Return

  • Items must be unworn, in their original packaging, and have all tags still attached.

  • All original packaging must be included, including the boot protectors inside the boots.

  • A packing slip must be included with your return.

  • Missing packaging, boot protectors, or packing slip may result in loss of store credit.

  • We do not accept returns on worn or damaged items.

✨ Sale Items

  • Sale items are final sale and cannot be returned or exchanged.

📦 Lost/Stolen Packages

  • Once our tracking shows your package as "delivered," Wild + Rae is no longer responsible for any lost or stolen items. We recommend reaching out to USPS or your local post office for assistance.

  • If you’ve purchased LABL Guarantee, you can file a claim for lost, stolen, or damaged packages. Keep in mind, any approved refund will be in the form of store credit.

🚚 Shipping Responsibility

  • If you do not purchase the LABL Easy Exchanges at checkout, you are responsible for your own shipping label.

💌 How Shop Credit Works

  • Once you send your item back through our exchange portal, you’ll automatically receive a store credit code to use on your next round of goodies.

âš¡ Just a friendly heads-up, cowgirl:
Store credit covers the cost of the item, but not shipping.

💫 Need help?
Got concerns or questions? We’re here to help! Just shoot us an email at hello@wildandrae.com, and we’ll make sure you’re taken care of.

Reminder: We do not accept returns, only shop credit.
Happy shopping, cowgirl! 🤠✨