Exchanges + Shop Credit
Wild + Rae Return Policy š¤
Howdy, Wild + Rae Cowgirl! š Weāre all about making sure you love your items, but sometimes things donāt work out. Hereās the lowdown on how we handle returns and exchanges:
š Exchanges & Store Credit Only
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We do not offer refundsāstore credit only.
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If you need a different size or there was an issue with your order, weāve got you covered!
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Youāll have 14 days from the delivery date to exchange your items or request store credit.
š Start your return in our exchange portal
šµ Eligibility for Return
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Items must be unworn, in their original packaging, and have all tags still attached.
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All original packaging must be included, including the boot protectors inside the boots.
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A packing slip must be included with your return.
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Missing packaging, boot protectors, or packing slip may result in loss of store credit.
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We do not accept returns on worn or damaged items.
āØ Sale Items
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Sale items are final sale and cannot be returned or exchanged.
š¦ Lost/Stolen Packages
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Once our tracking shows your package as "delivered," Wild + Rae is no longer responsible for any lost or stolen items. We recommend reaching out to USPS or your local post office for assistance.
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If youāve purchased LABL Guarantee, you can file a claim for lost, stolen, or damaged packages. Keep in mind, any approved refund will be in the form of store credit.
š Shipping Responsibility
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If you do not purchase the LABL Easy Exchanges at checkout, you are responsible for your own shipping label.
š How Shop Credit Works
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Once you send your item back through our exchange portal, youāll automatically receive a store credit code to use on your next round of goodies.
ā” Just a friendly heads-up, cowgirl:
Store credit covers the cost of the item, but not shipping.
š« Need help?
Got concerns or questions? Weāre here to help! Just shoot us an email at hello@wildandrae.com, and weāll make sure youāre taken care of.
Reminder: We do not accept returns, only shop credit.
Happy shopping, cowgirl! š¤ āØ