We do not offer refunds — store credit only, cowgirl!

If something doesn’t work out, we’re happy to help you exchange or receive shop credit.

You have 14 days from the delivery date to submit an exchange or request shop credit.

Easy, partner! Just use our Exchange Portal to get started.

To qualify, your items must be:

• Unworn
• In original packaging
• All tags attached
• Boot protectors included
• Packing slip included

Missing packaging or protectors may result in reduced or denied credit.

Shipping rates vary based on location and order size. Please refer to our shipping policy for detailed information.

No ma’am — all sale items are final sale and cannot be exchanged or returned.

If you did not purchase LABL Easy Exchanges at checkout, you are responsible for your return shipping label.

Once your return is processed through our portal, store credit is automatically emailed to you as a code you can use on your next Wild + Rae goodies.

Store credit covers the item only — not shipping.

We ship Monday–Friday. Please allow 2–5 business days for processing since we’re a small but mighty team.

If your order contains a preorder item, everything ships together once the preorder item is ready.

Shipping cost and speed depend on the option selected at checkout.

LABL Shipping Protection is optional and available during checkout.

• Mild creasing and scuffing are normal
• Wipe with a damp cloth to clean
• Condition the leather occasionally
• Avoid harsh elements or soaking water

• Avoid rough surfaces
• Wipe gently with a soft cloth
• Do not use harsh cleaners or water (it dulls the sparkle)

No — natural wear such as creases, scuffs, or fading is expected and not considered a defect.

Wild + Rae boots run true to size, but you can always check our Sizing Guide for exact measurements.

Not at the moment, but our boots feature soft, flexible soles made for comfort.

Email us anytime at hello@wildandrae.com.

We respond within 24–48 hours (Mon–Fri).

Instagram, cowgirl! 🤠✨

Follow us at @wildandrae for launches, restocks, and behind-the-scenes magic.

Wild + Rae
15422 Assembly Lane
Huntington Beach, CA 92649

Once a package is marked “delivered,” Wild + Rae is not responsible for lost or stolen items.

If you purchased LABL Guarantee, you may file a claim. Approved claims result in store credit.